Mobile FAQ

What browser do I have to use to view my online banking?
You can use Google Chrome, Edge, Firefox or Safari.
Microsoft Internet Explorer is not a supported browser.
What App do I download?
You will find the App in your Google Play or Apple App Store look for CSB iBank.
How do I log out of the mobile app?
You do not have too! You are prompted to enter your password, pin or Biometric (fingerprint, or face ID) to log in every time. If you choose to log out, go to the bottom left corner, select your name and log out.
How often does my password expire?
Your password will not expire. The password requirements are 15-25 characters long,  must be alpha (letter)  numeric (number). No spaces are allowed, many have made it be a phrase or a sentence that will be easier for them to recall. 
What if I forget my password?
  • Click on FORGOT, you will be directed to an account recovery screen where you will need to input your social security number (EIN/ITIN), and your primary account number.
  • The Next button will be disabled until the fields are filled in.
  • The next screen will allow you to create a new password and click update. If you receive an error message “Sorry we could not find you,”  means either your SSN/EIN/ITIN or your account number may not be correct. Please call your local branch for a password reset. If your account has been locked out (too many attempts), contact us to reset your password.
Do I have to enter my password every time I log into my mobile app?
No, you can set up a 4-digit pin, Touch Id or Face ID (depending what your phone allows) to log into your mobile app.
How do I get the app on my tablet?
You can download our App from your Google Play or Apple App Store. Look for CSB iBank.  
What is 2-factor authentication (2fa)?
2-factor authentication (2fa) adds another layer of security to your account for security.  You will receive a verification code via text or phone call (phone number will not be CSB’s # and you must say hello since the service is voice activated). Once you enter the verification code, you will have full access to your online banking. Some browsers will require a security code at every log in. (i.e. Safari)
What if I get a new phone number? How will I log in?
Contact your local CSB office to update your records.
How do I view my E-statements/electronic documents?
Select the Documents widget. You will need to agree to the Terms and Conditions, Select the Accounts you want electronic documents for. You can also choose to receive your 1099 and/or 1098 tax forms electronically.   E-Statements are online for a rolling 18 month period and it starts from the 1st statement cut after you have enrolled.
What type of alerts can I receive?
  • Balance Alerts: Set an alert to notify you when your account balance is above or below a certain dollar amount.
  • Transaction Alerts: Set an alert to notify you when a credit or debit is over a specific dollar amount. Verify phone number for text alerts. If the alert is not your cell phone number, you will need to go into your profile and edit the home phone number to reflect your cell phone number.
How do I give my account a nickname?
Click on the account you want you rename, then click on Settings, click on RENAME, then Save
How do I change my username?
Click on Settings, then click on Security, click on edit next to Change Username (if on mobile device enter your
password), change name, and then click Save.
Do I have to call the bank if I have a question?
You can call or you can start a conversation (secure chat) during regular business hours via your online banking and
mobile app. We will respond as promptly as we can to your inquiry.
Can I change the boxes (the order/add or delete) on my dashboard in my mobile app and online banking?
Yes, you can! When in the app simply scroll down to organize dashboard, then drag and drop to reorder the boxes (also known as cards). You can also change the view of the boxes to include more or less information, as well as remove boxes you do not want on your dashboard. When online simply click on the three small dots in any of the boxes on your dashboard and choose to organize dashboard. This will allow you to drag and drop to reorder the boxes (also known as cards).
Can I change the order of my accounts?
Yes, you can! When in the app look for two small arrows within the Accounts box, click on the arrows and this will allow you to drag and drop to rearrange your account order. When in online banking, click on the three small dots in the accounts box and choose organize accounts.
Why are all of my account transactions listed together for different accounts?
To save you time and view activity in all of your accounts, all transactions are available in one location. You can view
transactions for individual accounts by clicking on a specific account. If you do not like this information, you can remove this box (aka card) from your dashboard. See Can I change the boxes for instructions.
How do I turn my debit card on and off?
  • Simply click the green toggle button to shut off your card and click it again to turn it on.
  • You can also report your card lost or stolen by clicking on the card that was lost or stolen and select the Report lost/stolen option. Once you report a card lost or stolen, this card will no longer be able to be used going forward. A new card number will be re-ordered.
How do I add an additional account to pay bills from on Bill Pay? 
  • You must use a browser session to add an additional account for bill pay.
  • Once logged in go to "Manage Payments" 
  • Choose My Account
  • In the box labeled Pay from Account - select the add a new account
  • Enter your CSB account information - select next
  • Review your account and submit
  • The added account will be reviewed and approved if eligible within 24 hours
How do I transfer funds to my CSB account from another financial institution?
  • Online, click on Move Money, then Transfers, then click on the plus (+) sign, External account.
  • In the Mobile App, click on the plus (+) sign on the Accounts box (aka card) to add an account, click set up external transfer, and enter your online banking password.
  • Enter the name of the account, routing number, account number and the type of account, then click submit.
  • Two small deposits will post to the external account in 2-3 business days. When you see those deposits in your external account, verify the amounts Online or in the Mobile App and you can start to transfer funds. 
  • There may be a fee to transfer funds from your CSB account to another financial institution.
How do I set up a Pay a Person? 
  • You must first have Bill Pay. Bill Pay can be set up in a browser version of online banking, the App does not allow first time enrollment. 
  • Once Bill Pay is set up 
  • Select "Pay a Bill"
  • Add payees Online or the App, in the App you will need to input your Password
  • Set up the person you wish to pay - you will need the following information for this person:
    • Name
    • Phone Number
    • Email
    • Shared keyword - A keyword is known only to you and the payee. It can be anything you choose. You will need to communicate the keyword to the payee. We strongly encourage you to do so via telephone, rather than an unsecure email or text.
  • Submit
  • You will choose the Payee, enter the amount you wish to send them. More options allows you to adjust the frequency, date sent and to add notes (these notes are only visible to you)
  • Submit
  • The person you are sending money will receive an email. They will click on the secure link, complete their banking information and the keyword. The first transaction set up will require the keyword.
  • You will receive an email when they have completed their end of the transaction. They only have 72 hours to click on the link to enter their information. 
What is Insights/Spending Habits? 
This is a Personal Financial Management System that allows you to set up budgets, spending habits and bring in your other bank/credit card banks into the system to create your budget/spending habit goals. You can do as much or as little as you want. This is completely FREE and part of your online banking experience. 
Can I view details about my loan?
Click on the loan to view payment amount, due date, estimated payoff, original loan amount, origination date, maturity date, term and rate.

For additional information, please contact your local CSB branch or 715-386-9050, email or message us through the online  banking portal.