Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. CSB Mobile Banking is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q. What functions can I perform from my mobile device?
A. Provided that CSB has given you access, you can:
- View Transaction History
- View Account Balances
- Transfer Funds between accounts
- Pay Bills to existing Payees
- View Alerts
- Change Password
Q. How do I know if my transfer or bill payment was entered successfully?
A. If you have enabled text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through by logging into CSB’s Online Banking site.
Q. What if I no longer want to be a mobile user?
A. Log into CSB’s Online Banking site > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.
Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Q. Why can’t I add a new payee?
A. Functionality is limited to sending payments to already established payees. To add a new payee, log into CSB’s Online Banking site > Select Bill Pay > Add Payee. Once payee is set up you can then submit payments via your mobile device.
Q. What happens if I lose communication/signal during a transaction?
A. If you have enabled text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q. What do I need to do if I get a new phone?
A. If you get a new phone, you may need to download the current App. If you keep the same phone number and provider you don’t need do anything else. If you switch providers and/or phone numbers, log into CSB’s Online Banking site to update your information > Options > Mobile Settings > Web Mobile Settings. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Q. How can I search for a transaction?
A. You will be able to view 15 days’ worth of transactions on your mobile device. There is not a search feature.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for Mobile Banking, not necessarily the device from which you perform a transaction.
Q. How do I delete a Bill Payment that I set up through my mobile device?
A. Log into CSB’s Online Banking > Bill Pay > Main > Scheduled Payments and delete the payment.
Q. When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?
A. Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
Q. What if I can’t get my mobile device to work with Internet Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
Q. My Android phone has a default 10 key keyboard which includes no decimal point (known problem with Samsung S4) so I cannot enter amounts with cents?
A. It is recommended that you replace the default keyboard. Go into the Play Store and search for “Google Keyboard” or click on image below. Install the free Google Keyboard app.
Once installed go into Settings - Language & Input - then choose Google Keyboard as your default.