

Lost or Stolen Card
If your Citizens State Bank Debit/ATM card is lost or stolen, here’s what you need to do:
- Call us immediately
- 888-297-3416 Contact our 24/7 Help Desk
- Cancel your card either via your Mobile App or Online Banking
- Go to your Manage Cards Box on dashboard, choose the card that was lost or stolen, select the correct option to cancel the card
- You will need to have a new bank card issued once you cancel your current one.
Ordering a New Bank Card
If you would like a replacement card, please contact us. A card will not be automatically sent.
Changing Your Debit/ATM PIN
Contact:
- Call our Help Desk 24/7
- Call our Telebank Line Option 1, Option 3
- Go to an ATM at Citizens State Bank in Hudson, Roberts or Woodville
Placing Your Card on Hold
Elan Credit Cards
Give your business an edge with the right business credit card. Citizens State Bank partners with Elan VISA ® so you can find a business card solution that is right for you. Whether you are a small business, a large corporation or somewhere in between, there is a credit card solution for you.
Where Can I Go to Get Help With My Current Elan Credit Card Account?
Secure, Convenient Debit Cards Designed for Your Everyday Life
Your Citizens State Bank Debit Card gives you convenient access to your money anytime, anywhere. Whether you’re shopping in-store, paying bills online, or withdrawing cash from an ATM, your debit card is a safe and simple way to manage your finances.
Our personal debit cards in Wisconsin are accepted everywhere Visa® is recognized, providing you with flexibility and peace of mind wherever you go. You can link your card directly to your Citizens State Bank checking account for seamless purchases and real-time account updates.
Key Benefits of Your Citizens State Bank Debit Card:
- Nationwide ATM Access: Withdraw cash easily from ATMs across Wisconsin and beyond.
- Built-In Security Features: Chip technology and real-time fraud monitoring help protect your account.
- Mobile Integration: Link your debit card to Apple Pay® or Google Pay™ for quick digital payments.
- Instant Balance Updates: See your transactions right away in Online Banking or the CSB Mobile App.

Quick and Easy
Deposit a check anywhere, anytime by just using your online application on your mobile device.