Free Telephone Banking

24 – Hour Telebanking  (800) 229-4760

 

 

HOW TO USE THE CSB 24- HOUR TELEBANK LINE

  • Dial (800) 229-4760
  • Our telebank line default is Touch Tone, but at any time you can press 8* to use voice recognition
  • Follow the Menu Prompts
    • FIRST TIME LOG IN
      • Press option 2 
      • Enter any of your Account Numbers
      • You will be asked to enter your social security or tax id number – this is the only time you will be asked to enter your number (unless you request an Access Code Reset) to verify your identity
      • Create a 4 digit Access Code
      • Re-enter Access Code for verification
    • Enter your Account Number and Access Code
 
  • Press zero to talk to a customer representative
  • Press 3* for the Main Menu
  • Press # to repeat the Menu Options

 

Options/Prompts

  1. Card Services
    • This option is when making changes to your CSB Debit Card. You can Activate, Deactivate (report lost or stolen), Change PIN (you do not need to know current PIN), Reorder Card and notify us of Travel Plans
  2. Account Balance
    • This option is used to obtain your account balance information
  3. Account History
    • This option is used to access your account history information
  4. Transfer Funds or Make a Loan Payment
    • This option will allow you to transfer funds between your accounts, schedule transfers, make a loan payment or a principal loan payment
  5. Stop Payment
    • This option allows you to place a stop payment on a check using the check number
  6. Get Bank Information by Email
    • This option allows you to get a “snap shot” statement for current history on your account
  7. Change your Access Code
    • This option allows you to change your Access Code
  8. Bank Information
    • This option gives you our Branch locations and phone numbers
  9. Merchant Services
    • This options allows merchants to verify funds for checks issued to them